SHIPPING FEES IS $12 FOR ALL ORDERS
We generally ship through USPS, UPS and DHL dependent on the hair type that is ordered. Please allow 3-5business days after 48hour processing for order to be delivered. Business days include only Mondays-Fridays excluding holidays. We are not responsible for any shipping delays due to natural causes or shipping company.
All packages must be signed for. If nobody is home, your local post office will hold your package until it is picked up and signed for.
If a package is returned to sender because the buyer did not claim the package, we are not responsible for reshipping a replacement. Buyer is responsible for any extra shipping fees.
Shipping time is approx. 3-5 days from after order has been processed. Sometimes an item might be out of stock. At this point, we will notify customer if they will like a replacement or a full refund.
We accept returns within 14 days of purchase.
Items may be returned for exchange if the item is wrong or defective . Customer has 14days to return item to us in its unused condition. If item has been used or altered in any way, form or fashion, we will not be able to accept a return due to health regulations.
U.S Federal Law prohibits the return of human hair products that have been used. Thus we cannot accept any products that has been used or altered in any way, shape or form. This includes combing, brushing and picking .
We strictly follow these policies with respect to hair returns. Due health precautions, the items must returned in the original and resealable condition. Packaging should not be marked, taped or attached in any way, shape or form.
Any item not meeting the above criteria will be refused and returned to the customer at customer's own expense. If the returned merchandise is unsuitable for restacking, it will be held for 5 business days pending customer payment of return shipping charges. If shipping charges are not within this period, the items will disposed of and no credit will be issued to the customer